In the past couple of weeks, designated public pickup and drop-off points have been popping up around Johannesburg. This, despite Uber being an app based taxi hailing service that can pick you up anywhere.
According to Uber South Africa in responding to iAfrikan, these designated areas are limited to specific areas and are aimed at making the customer experience smooth.
"We've set up dedicated pickup and dropoff points at venues where there are multiple entrances to ensure a smoother pick up." Uber South Africa
Uber launched in South Africa in 2013, starting off in Johannesburg first before being rolled out to Cape Town and later Durban and Port Elizabeth. They first launched their premier luxury sedan based service UberBLACK with the more affordable UberX launching a year later in 2014 in Johannesburg.
An Uber South Africa Pickup/Dropoff Point at Monte Casino, Johannesburg
As with their launches and presence in other countries around the world, it hasn't been always smooth sailing for Uber in South Africa. Uber drivers in both Johannesburg and Cape Town are constantly under physical assault attacks from competing meter cab/taxi drivers. There were also reports of both Cape Town and Johannesburg municipalities looking to force Uber drivers in the respective cities to be registered and licensed. Furthermore, as previously reported on iAfrikan, there were also incidents in Johaesburg where Uber drivers reported being harassed and targeted by Johannesburg Metro Police. More troubling recently though have been reports of not only registered Uber drivers harassing and assaulting passengers but also alleged kidnapping and rape of an Uber customer by a fake Uber driver.
Despite all these problems, Uber remains quite popular among those who have used it and the designated public pickup/dropoff points, so far two known ones in Johannesburg, in some public areas should not only help with making the customer experience smooth but could alleviate some of the security concerns.