The Kenya Revenue Authority (KRA) has announced a partnership with enterprise resource planning service SAP to link different parts of its key operations, sharing information gathered from its various operations in order to operate more efficiently.
This partnership makes KRA the first public sector organisation in East Africa to adopt SAP’s ERP technology, which will be used by agency revenue administrators to effectively deliver tax collection and revenue management services.
“The decision to implement what may on face value appear to be just another ICT solution, in fact means that KRA is adopting new-age technology that can scale, speed, and accelerate decision-making and business management on a truly revolutionary platform", KRA's Commissioner of Corporate Support Services Ezekiel Saina explains. "SAP's HANA platform will assist KRA transform business operations and support the organisation as we adapt and shape our financial industry to meet the demands of the Digital Economy."
"Kenya is renowned for its entrepreneurial spirit and its technological and financial innovations and we are proud to support the KRA as it demonstrates that e-government is an attainable reality," Ashley Boag, Acting Managing Director of SAP East Africa, adds.
As governments across Africa continue to adopt technology and transform their operations, they will become increasingly able to meet the demands of e-government, meaning that they will be able to meet the needs of their people more effectively.Ashley Boag, Acting MD, SAP East Africa
Typically, each department within a large organization such as KRA would have its own system optimized for that division's particular tasks. With ERP, each department still has its own system, but it can communicate and share information easier with the rest of the company.
The ERP software collects information in real time on the activities each division is carrying out, keeping track of the progress of these activities. This information is then made available to other parts of the organization, where it can be used productively.
KRA will use the SAP HANA platform to keep track of finances, operations and human resources. The system will save time by removing the need for bureaucratic oversight when it comes to keeping track of the organization's operations by integrating multiple databases into one system.
As a result of this transformative decision, every process from supply management, employee engagement, governance, risk management, and compliance will now run seamlessly on SAP HANA in real-time, making KRA more citizen-centric, fast and efficient.