As at February 2017, the number of FNB South Africa branches with a free Wi-Fi connection stood at 383, with more than 200,000 customers connecting to the internet at these locations in January 2017.
“By January 2017 over 200 000 customers connected to the internet via free FNB WI-FI in branches. The rollout of free WI-FI is another value-add which shows our commitment to helping all FNB customers bank digitally. The fundamental aim of this initiative is to offer cheaper banking alternatives for customers through the availability free high speed Wi-Fi. Currently, about 187 FNB branches are connected via internet fibre, which enables connectivity at faster speeds,” said Lee-Anne van Zyl, CEO of FNB Points of Presence.
“The process of providing free WI-FI is ongoing; however, we aim to steadily increase connectivity across most branch outlets, especially high capacity branches,” added van Zyl.
FNB has been hailed by some as being at the forefront of digital innovation, which also includes its efforts to digitize its branches. The bank has introduced "Digital Zones" within their branches to enable customers to transact via their online profiles.
"We have seen a marked increase in the use of Digital Zones as customers have the option to use online banking, the FNB Banking App or cellphone banking. There’s clearly an appetite for digital banking", van Zyl said in conclusion, "but as more customers adopt digital channels we will have to balance this with customer education”.