Uber driver safety initiative in South Africa

Uber has announced their collaboration the South African Police Service (SAPS) as well as the National Hijack Prevention Academy to provide their driver partners with safety training. The initiative started in November 2017 and it saw a series of driver safety sessions conducted at Uber's Greenlight Hubs across South Africa.

The tailormade safety training sessions took place on the 14 November 2017 in Durban, followed by Cape Town on the 17 Movember 2017 and ended off in Johannesburg on 21 November 2017.

Drivers engaging with the local police at the Cape Town session
Uber driver partners engaging with the local police at the Cape Town, South Africa session.

“We are working daily to improve the Uber experience for both riders and drivers. Empowering drivers so that they can be part of the solution to keeping South Africa's streets safe is essential. I’m really proud of what we have achieved in the last week to raise awareness and provide important safety tips to drivers to help make every Uber experience reliable and safe. Drivers also had the opportunity to ask questions and get their concerns answered by various subject matter experts, which helped to ensure the session was both collaborative and insightful,” said Alon Lits, General Manager (Sub-Saharan Africa) at Uber.

The training covered both personal and road safety challenges that Uber driver partners may face as well as training them on how to collaborate with local authorities in South Africa when necessary.

Uber has been rolling out a number of safety features in 2017 for driver-partners, such as:

  • Driver Share My Trip, a safety feature which allows driver-partners to share their whereabouts and trip status with friends and family.

  • Social Connect, a feature which requires new cash riders to link to a social media page to help verify their identity when signing up.

  • Cash Indicator, a feature which allows driver-partners to choose whether they’d like to accept a cash trip request or not, and should a driver decline a cash trip it will not impact their standing with Uber.

“Uber is constantly working to make cities better and that includes listening to those who protect and serve our communities every day. We listened to and incorporated feedback from law enforcement and safety subject matter experts in developing these tips to ensure drivers follow local traffic laws and help protect pedestrians,” concluded Lits.

Cover Image Credit: SAPS Constable Makhudu providing the safety tips to driver-partners in Johannesburg, South Africa.

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